Accommodation rules

Checking In and Out, and Paying for Services in Taleon Imperial Hotel

All prices in Taleon Imperial Hotel are listed in Russian Rubles.
You can pay cash or use a credit card to pay for the services.
The Hotel accepts payments with American Express, Diners Club, Mastercard, and VISA.
Checking into Taleon Imperial Hotel requires presenting a passport or a military identification card.
The check-in time at Taleon Imperial Hotel is 2 p.m. on the day of confirming registration.

If the guest should stay for less than 24 hours, he or she will in any case be required to pay for a whole day’s stay.

Guest Visits in Taleon Imperial Hotel and Guest Responsibilities

Visitors other than residents of Taleon Imperial Hotel are allowed without having to present their passports or military ID cards only by the hotel guest’s personal request, or when accompanied by the guest.
A lost card key can be replaced only upon the guest’s personal request.

The Guest Must

follow the rules and regulation of the hotel, keep his or her room clean, observe fire safety rules, and pay for any lost or damaged property of the hotel.

The Guest May Not

pass his or her room key to other people;
keep flammable or explosive materials in the room, or rearrange the furniture;
disturb other guests of the hotel.

No firearms (including traumatic guns) or cold steel is allowed at the hotel.  Guests with firearms may check it in a special safe upon presentation of the firearms permit. 
Guests are welcome to leave comments about the services at the hotel in a special requests book at the reception.

The room fee includes:

• inhabitancy in a room of a certain class;
• using TV (except paid channels);
• using the workout room;
• using health center services (except specialist services);
• personal butler service.

The room fee does not include

any other services provided in Taleon Imperial Hotel or by the staff of the hotel, which are not listed in Section 9.  Extra services not included in the room fee are listed in information bulletins and registers of various hotel divisions (restaurants, bars, cafes, health center, workout room, and guest rooms of Taleon Imperial Hotel).

The following services are available on demand and free of charge:

• summoning an ambulance;
• using the hotel’s medical kit;
• delivery of correspondence to the room;
• wake-up calls.

Fire Safety and Electrical Equipment Rules

Please familiarize yourself with the fire evacuation route as shown on a poster in your room.
In case of a fire, do not use the elevator.
Walk to the nearest fire escape and go downstairs into the ground floor lobby.
Follow the instructions of the hotel staff who were specially trained to deal with emergencies.
In case of an emergency, push an alarm button in your room.
No heating devices or open fire is allowed anywhere in Taleon Imperial Hotel.
Sockets in rooms of Taleon Imperial Hotel have the voltage of 220 V, and bathroom sockets also have the 110 V voltage.

General Manager,
Sergey Scalon